Additional verification for Ridee guests

At Ridee, safety and trust come first. Learn about additional verification requirements and how to submit your documents.

Why We Sometimes Ask for Extra Verification

At Ridee, safety and trust come first. Every trip on our platform starts with verified guests and hosts.

In a few situations, we may ask you to provide additional details or photos to confirm your identity before your booking is approved. This helps us keep the Ridee community safe and maintain confidence between guests and hosts.

Your information is secure and confidential. It's used solely for verification and never shared with other users.

When We May Ask for More Information

You might be asked for extra verification if:

• Your initial verification photos weren't clear or didn't match your profile information
• You have multiple or recently linked Ridee accounts
• A trust or safety flag was triggered during booking
• You're reserving a Premium Class or Ridee+ vehicle that requires higher verification

If this happens, you'll get an email or in-app message explaining what's needed and how to send it.

What We May Request

Depending on your situation, we might ask for one or more of the following:

• Driver's license (front and back): Must be a clear, full photo, no screenshots or cropped images.
• Selfie with your license: A photo of you holding your driver's license beside your face.
• Passport (open to ID page): Only required if your driver's license was issued outside our active operating countries.
• Proof of residence or address: For example, a recent utility bill or bank statement in your name.

These photos help confirm that the documents are valid and belong to you.

How to Submit Your Verification Photos

There are a few secure ways to send your photos:

1. Via email: Reply directly to the email you received requesting more verification and attach your photos.
2. Via the Ridee app or web chat: Tap Help → Contact Support → Identity Verification, and upload your documents securely.

Please don't paste photos into the body of your email or share cloud storage links. For privacy reasons, we can only process direct file attachments or uploads.

Tips for Smooth Approval

To avoid delays:

• Take your photos in good lighting, avoid flash or filters
• Ensure all corners of your ID are visible
• Hold your phone steady to keep the text sharp and legible
• Avoid scanned copies; we only accept photos of documents in your possession

Protecting Your Data

Every document you submit is encrypted and handled according to our Privacy Policy.

We never share, sell, or disclose your personal information to other users. Your safety and trust are our top priorities.

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Verification issues? Contact our support team for help.