Privacy Policy

Effective Date: September 24, 2025

This Privacy Policy describes how Ridee.ai LLC ("Ridee", "we", "us", or "our") collects, uses, discloses, and protects your information when you use Ridee, our peer-to-peer car rental platform, website, mobile applications, and related services (collectively, the "Services"). Ridee is committed to protecting your privacy and ensuring transparency in how we handle your data.

1. Information We Collect

• Account Information: Name, email, phone number, address, date of birth, driver’s license, government-issued ID, and profile photo.
• Vehicle Information: Vehicle details, registration, insurance documentation, maintenance records, and photos (for hosts).
• Transaction Data: Rental history, payment details, trip details, communications, and ratings/reviews.
• Usage Data: Log data, device information, IP address, browser type, cookies, and analytics data.
• Location Data: With your consent, we collect precise and real-time background location data from your device and/or vehicle telematics for safety, trip tracking, and fraud prevention. This is necessary to keep track of vehicles during rentals and to ensure the safety of all users.
• Third-Party Data: Data from identity verification, background checks, insurance partners, and payment processors.
• Insurance Data: Information related to insurance coverage, claims, and verification, as every trip on Ridee is insured through our insurance partners.
• AI Interaction Data: Data generated from your interactions with our AI-powered features, such as chat, help booking cars, and support requests.
• Communications: Records of communications with Ridee support, hosts, guests, and AI chat features.

2. How We Use Your Information

• To provide, operate, maintain, and improve our Services and user experience.
• To verify your identity, eligibility, and driving credentials.
• To facilitate bookings, payments, insurance coverage, and communications between users.
• To partner with insurance providers and ensure every trip is insured, including processing claims and verifying coverage.
• To enable and improve AI-powered features, such as chat support, booking assistance, and personalized recommendations.
• To collect and use real-time background location data for safety, trip tracking, and to help recover vehicles in case of emergencies or violations.
• To ensure trust, safety, fraud prevention, and compliance with our policies.
• To comply with legal obligations, law enforcement requests, and regulatory requirements.
• To send you service-related communications, updates, and marketing (with your consent).
• To personalize your experience, including AI-driven suggestions and dynamic content.
• To conduct research, analytics, and product development to enhance our platform.

3. How We Share Your Information

• With other users (e.g., hosts and guests) as necessary for bookings, trip logistics, and communications.
• With insurance partners to verify coverage, process claims, and ensure every trip is insured.
• With service providers (e.g., payment processors, background check services, telematics providers, AI technology partners).
• With law enforcement, regulators, or as required by law, including sharing real-time location data in emergencies or for legal compliance.
• With affiliates, subsidiaries, or in connection with a business transfer, merger, or acquisition.
• With your consent or at your direction, including sharing data with third-party apps or integrations you authorize.

4. Cookies, Analytics, and Tracking Technologies

We use cookies, web beacons, analytics tools, and similar technologies to operate our website, analyze usage, personalize content, and deliver targeted advertising. Our AI features may use anonymized data to improve performance. You can manage your cookie preferences in your browser settings and opt out of certain analytics and marketing cookies.

5. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data. Our AI systems are designed with privacy and security in mind. However, no method of transmission or storage is 100% secure. Please use strong passwords and notify us of any suspected unauthorized activity immediately.

6. Data Retention

We retain your information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Data related to insurance, trip history, and safety may be retained for extended periods as required by law or our insurance partners.

7. Your Rights and Choices

• Access, update, or delete your account information via your profile settings.
• Opt out of marketing communications and certain data processing at any time.
• Request restriction or objection to certain data processing, including location tracking (note: some features require location data for safety and compliance).
• Request a copy of your data (where applicable by law).
• Request information about our insurance partners and how your data is used for insurance purposes.
• Contact us to exercise your rights or for assistance with AI-powered features and data privacy.

8. Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including where our servers, partners, or service providers are located. We take steps to ensure adequate protection for your data as required by law, including contractual safeguards and data protection agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website, updating the effective date, and, where required, providing direct notice to you.

11. Contact Us

If you have questions or concerns about this Privacy Policy, our data practices, insurance partnerships, or AI features, please contact us at privacy@ridee.ai.